This article contains our Website Terms of Use. It is in this environment that we gather general information about user safety and navigation. Below, we explain the user's rights and duties when browsing our website, in addition, we present a series of pre-established rules that every user must agree to when visiting, registering or completing an online order with us.
- OVERVIEW
By visiting/purchasing on our website, you are using our services, and it means that you are in full agreement with our Terms of Use. The terms of use apply to any users of the site. We recommend that you carefully read the terms before accessing our website or entering your personal information. We reserve the right to add, update or remove any tools from the Online Store, as they are subject to the Terms of Use/Service. It is the user's responsibility to occasionally check changes that may be updated in this online store.
We reserve the right to review and modify these Conditions at any time if we deem it necessary. The customer is subject to the conditions of the terms of use at the time he visits or places an order with us, except in cases where we are required to make changes to our Conditions and Policies by judicial or governmental decision.
The data provided at the time of visiting or purchasing on the website must be in accordance with reality. If any information is found to be false or fraudulent, we will authorize the immediate cancellation of the order and interruption of services. You must undertake to provide your email, postal address and other contact details in a correct and accessible manner. You also agree that if we deem it necessary, we may contact you through our service channels, duly informed on the official website, to provide or confirm information regarding the order. If the customer does not provide all the mandatory information at the time of ordering, they will not be able to complete the order. By placing an order on our website, you represent that you are over the age of 18 and are legally qualified to form binding contracts.
- COPYRIGHT
The entire content of this website, including texts, graphics, images, sounds and any other information, is the property of Ghaat Resortwear, which holds the copyright over it. The use of our products for illegal or unauthorized purposes is not permitted, especially with regard to Copyright. Copyright protection of the aforementioned content extends to all reproductions or copies obtained from this website. No content may be modified, transmitted, reproduced, published, licensed, transferred or sold without the prior written consent of its owner. Violation of rights may result in immediate suspension of service or legal intervention, depending on the scale of the situation.
- FIXES
The Ghaat online store constantly strives to provide more accurate information to our customers, with the most real details and specifics regarding the description of their products, however, in some specific situations, errors of a human nature may occur that lead to error or interpretation mistaken.
Therefore, some information available on the website may eventually contain typographical errors, inaccuracies or omissions related to product descriptions, prices and availability. Respecting consumer rights and its customer relationship policy, Ghaat reserves the right to correct any errors and omissions at any time and without prior communication. Consequently, Ghaat does not guarantee that the information obtained through this website is, at all times, accurate, complete or even updated.
Still, we are constantly looking for improvements in product descriptions, as well as colors and images that are as close to the real thing as possible. We always strive to use more transparent language to ensure greater customer satisfaction. If the customer finds any non-conformity, they are free to contact us through our service channels for the best resolution of the parties.
- PRODUCTS
All orders placed on the website are subject to stock availability. If the advertised product is not available, there will be an alert indicating availability on the product page. However, in rare cases where we have a last part that turns out to be defective, we will contact the customer through our service channels with information about the unavailability of the part. Following consumer protection standards, we will check whether the customer wishes to partially/totally cancel the purchase, or issue a voucher corresponding to the amount paid for the product, if possible.
Ghaat is not obliged to have, in all its sales channels (stores, catalogs and online sales), all items in its line, so that some products available in Ghaat catalogs and/or in stores may not be necessarily be available for online purchases and vice versa. Ghaat may advertise products on this website, for illustrative purposes only, or for the purpose of forming the brand's collection, not making them available for sale.
The prices of products offered by Ghaat on this website are expressed in reais and are only valid for purchases within the national territory. The prices of products offered on this website are not necessarily related and/or equivalent to the prices of identical products offered in Ghaat stores.
The images contained on the website may vary in color, due to the specific resolutions of each equipment, lighting, as well as other factors outside our control. When presenting products, Ghaat will always make best efforts to illustrate their original colors. Possible differences, therefore, may occur, without this representing a defect or bad information.
Furthermore, artisanally dyed pieces may have a small variation in color/painting, as they are artisanal products, exclusively handmade.
- PARTNERS
Ghaat, when disclosing its partners, does so on an exclusively informative basis. In this sense, it assumes no responsibility for their information and actions and, consequently, for any damage caused by them to users.
- GHAAT RESPONSIBILITY
Ghaat will make every effort to offer safe, practical and comfortable navigation on this website. However, we are not responsible for any damage caused to the user and/or their equipment, resulting from virus attacks and/or invasions, occurring during use, as we are not responsible for the security of connections.
- REFUSAL IN ORDER PROCESSING
We will do our best to process all orders placed on the website, however, there may be extraordinary situations, beyond our control, that require us to refuse to process the order. In this case, we reserve the right to refuse this request at any time, informing the customer via email and/or contact telephone number.
Purchases made on our website undergo a security analysis carried out by a specialized third-party company. After analyzing this data and within a period of up to 2 business days, the request is approved or rejected. In case of discrepancy in the data, the order is automatically cancelled. We emphasize that the system was developed to prioritize customer safety.
If the amount has not yet been captured by our payment platform, it may return automatically, regardless of the payment method used. However, in cases where the payment was processed completely, we will refund the amount, also using the same payment method used at the time of purchase.
- DELIVERY
We are committed to making every possible effort to carry out all shipments so that your order is delivered within the deadline set at the end of the order. The delivery time is stipulated by the Post Office or carrier, so that a margin of days is calculated for delivery to occur safely, without delays in each location, however, exceptional situations that limit our efforts may occur, making delivery late. . However, we will use all our efforts to reduce the inconvenience caused as much as possible.
As most delay situations cannot be predicted, we ask that, if you notice a delay in delivery, you contact our customer service channels to determine the best way to resolve it. In cases where a delay is expected, we will immediately notify you of the situation, offer you the option to continue with the purchase, or cancel the order with a full refund of the amount paid. We emphasize that our delivery time is counted from working days, that is, Saturdays, Sundays or holidays should not be considered, and that the post will be made on the first working day after the purchase has been cleared.
In cases of change, absence, incorrect address or any other impediment to delivery of the order, we will contact you using the data recorded in your registration, informing you of the unsuccessful delivery. We will confirm your address and if it is still in the buyer's interest, we will resend the order when we receive the expected return.
Delivery is completed when the buyer, recipient, a known third party, doorman or receptionist in your building or condominium, receives the package in hand and signs the receipt in addition to presenting a document proving the identity of the recipient.
- PRICE AND PAYMENT
The price of products is always informed on the home page or product page, except in cases where the product is not available for purchase at the time in question. Although we make every effort to ensure that the prices displayed on the website are correct, errors may occur. If, due to systemic or human error, an obvious error is identified in the price of any of the products ordered, the customer is notified as soon as possible; the order is canceled and the amount is fully refunded.
Product prices on the website include taxes stipulated by law, but exclude shipping costs, which are added to the total price when entering the zip code of the address and selecting the delivery method. Prices may change at any time, whether due to a change in Collection, promotion or adjustment. We reserve the right to change these prices without prior notice.
After selecting all the items you want to buy, they will be added to the shopping bag. Then, you must close the order and make the payment. To this end, you must follow the purchase process step by step and continue until all the information requested by the website is duly completed. Additionally, throughout the purchase process, before completing payment, you can change the information contained in your order.
The accepted payment methods are: bank transfer (following the steps indicated in the option), Pix, debit card, bank slip and credit card.
Accepted brands: Visa, Visa Electron, Mastercard, Mastercard Maestro, American Express and Elo. Orders made via credit card are subject to verification and authorization by the administrator responsible for the card. If they do not authorize the purchase, we will not be able to complete your order. Orders made via bank slip are subject to clearing, which may take up to 3 business days to do so.
Furthermore, it is important to point out that the prices related to any promotions on the website may be exclusively online, except when notified about their validity in a physical store.
- ENCRYPTION AND SECURITY
All data provided to Ghaat during the purchase process is automatically encrypted before being transmitted. Encryption keeps the user safe from data hacking. It prevents the interception of your data and guarantees the integrity of the data sent and received, therefore, your registration and financial data are safe on the Ghaat website.
Ghaat online store is committed to you when it comes to data security and privacy. Respect for the customer and the confidentiality of their information is very important to us.
Your credit card details are transmitted directly to the operator. It is important to note that Ghaat does not store any record of customer card data in its files.
With the function of facilitating your next purchase, the registration data from your first visit is stored so that you do not need to enter them again. It is important to highlight that this data is only stored to facilitate future purchases and is not disclosed, sold or made available to third parties, except in strict compliance with court orders. Personal data may be used to prepare statistical information, without identifying the consumer by name.
If you need help, don't hesitate to contact us using the customer service form, it will be a pleasure to help you. Good shopping!